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Customer Care

 

RETURN POLICY
Please note that due to the personal use nature of this product, and for hygiene and safety reasons in general, and in particular during the global COVID-19 pandemic, all sales are final and the products cannot be returned or exchanged. 

SILK MATERIAL 
Silk, which naturally contains antimicrobial, antibacterial, and antiviral properties, has a strong hydrophobic power which limits the absorption of micro-droplets partly responsible for the spread of viruses. In addition to its ability to maintain a stable temperature, silk is hypoallergenic. It does not dry out the skin and does not clog the pores, so the epidermis can breathe and protect itself against imperfections. Each NAMASKAYA mask and scarf is sold with a handcrafted pouch to store and protect it in. 

SUSTAINABLE PACKAGING
We at NAMASKAYA believe that the world needs better solutions to sustainable packaging. Our certified packaging is made from bio-based material and breaks down into water, carbon dioxide and organic matter in a composting environment. Our gift boxes are handcrafted by artisans in India.

HANDMADE PRODUCT DISCLAIMER 
Please note that each piece is meticulously handcrafted with love and care by artisanal families from India for whom the arts are an ancient inheritance. Every piece at NAMASKAYA is handcrafted with perfection that be-tells its own unique journey. Due to this process, there may be a slight variation from one item to the next. Such variations are inherent in the manufacturing of handmade products, so you may expect minor distinctions that will make your purchase special and truly one of a kind! Every purchase goes towards supporting the artistic preserve and livelihoods of our artists and their families. 

COLOUR DISCLAIMER
Every effort has been made to ensure the colours of each product are displayed as accurately as possible. However, as computer models and screens may vary, we cannot guarantee that your monitor’s display of colour is completely accurate. 

Click here to read through the mask disclaimer prior to completing your purchase.

Click here here to read through the scarf disclaimer prior to completing your purchase.